No Returns Due to Hygienic Reasons: Due to the nature of our products and for hygienic reasons, we do not accept any returns or exchanges.
Replacement for Defects: If a product is defective upon arrival, we are committed to replacing it. Please contact us within 7 days of receiving the product to request a replacement.
Process for Replacement: To request a replacement for a defective product, please send us an email with your order number and a photo of the defective item to service@nagelshop24.ch. We will review the situation and provide you with instructions for further action.
Additional Terms: The decision on replacement claims is at the sole discretion of Nagelshop24.ch. We reserve the right to reject replacement claims if the products do not meet the above conditions or if the defect is due to improper use.